A concierge for every call, day and night.
Reach OS takes reservations, answers guest questions and captures every booking with the warmth your brand is known for.
Hospitality by the numbers
The problem
The calls you can't afford to miss — and usually do.
Staff can't answer mid-service
During a busy service the phone is the last priority — and reservations are lost in the noise.
Bookings arrive around the clock
Guests call late and early. Without cover, those covers and room nights vanish.
Repetitive questions eat time
Opening hours, dietary options, parking and directions are asked endlessly.
Demo · coming soon
Hear it for yourself — soon.
The reservation concierge demo is launching shortly. Book a call and we'll walk you through a live hospitality conversation.
Talk to the reservation concierge
Book a table, ask about the menu, or enquire about a private event — like a real guest.
This hospitality demo is launching soon.
We'll walk you through a live conversation on the call.
What it will handle
- “I'd like to book a table for four on Saturday.”
- “Do you have vegan options?”
- “What time do you open on Sundays?”
- “Can I enquire about a private event?”
Outcomes it will drive
- Reservation booked
- Special request noted
- Event enquiry routed
- Confirmation sent
Highest-ROI use cases
Where it makes the biggest difference, fastest.
Reservations & table booking
Takes bookings against live availability and confirms instantly, with special requests captured.
Zero missed reservation calls
Guest concierge
Answers questions on hours, menus, dietary needs, parking and amenities — on brand.
Front-of-house freed during service
Event & group enquiries
Captures large-party and event enquiries and routes them to your events team.
Every high-value enquiry captured
Before & after
The same business, transformed.
What changes the moment Reach OS answers the phone.
Today
- Phone ignored mid-service
- Late-night calls lost
- Staff repeat the same answers
- Event enquiries missed
With Reach OS
- Every booking taken
- Reservations 24/7
- Guests self-serve instantly
- Routed to events team
ROI calculator
See what you're leaving on the table.
Adjust the numbers to match a hospitality business. This is the revenue and time an AI voice agent could recover — every year.
Your numbers
Estimates are illustrative and assume a 30% conversion of recovered calls. We'll model your exact numbers on a discovery call.
£133,056
Revenue recovered / year
73 hrs
Hours saved / month
£10,831
Staff cost saved / year
55%
Calls handled by AI
Estimated annual benefit
£143,887
≈ 699% return on a typical deployment
Case study
Trusted by hospitality teams
“It captures the bookings we used to lose during service, and guests genuinely can't tell it isn't our front desk.”
FAQs
Hospitality questions, answered.
Yes — tone, phrasing and house style are fully configurable so it feels like an extension of your team.
Ready to welcome every hospitality caller?
Book a discovery call and we'll model the exact impact for your business.